Customer Support

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We’re here to help and ensure you have a smooth experience with us.

If you have any questions, concerns, or need assistance with your order, feel free to reach out to our support team. We’re happy to assist you with:

• Order-related queries

• Exchange/replacement requests

• Shipping and delivery updates

• Product information

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How to Reach Us

You can contact us through our Customer Support section via:

• Email: support@heilstore.com

• Chat: Available on Whatsapp Chat only (+91-87960-84207) Mon-Sat | 9AM - 6PM

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Response Time

• We aim to respond to all queries within 24–48 business hours.

• Responses may take slightly longer during weekends, holidays, or high-volume periods.

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Important Notes

• For exchange/replacement requests, please ensure you provide all required details, including order information and an unboxing video (if applicable).

• Our team will review your request and guide you through the next steps.

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We appreciate your patience and will do our best to resolve your concerns as quickly as possible.